1. Do you find DHL Import Easy tool beneficial for your organisation?
Yes
No
2. Are you getting pre-alerts on your registered email address?
Yes
No
3. Rate your experience on the uploading of clearance documents.
Very bad
Bad
Average
Good
Excellent
4. For shipment clearance communication, which mode is easier for you?
DHL Import Easy Tool
5. Does this tool save your time?
Yes
No
6. Has this tool reduced the clearance TAT for your shipments?
Yes
No
7. Could you please quantify the reduction in TAT? Clearance time has reduced by:
Less than a day
A day
More than a day
8. Has this tool enabled error free shipment clearance?
Yes
No
9. Do you get complete visibility of your shipments through this tool?
Yes
No
10. Rate your experience while importing with DHL
- Before using the tool
Very bad
Bad
Average
Good
Excellent
- After using the tool
Very bad
Bad
Average
Good
Excellent
11. Is this tool easy to use?
Yes
No
12. How is the overall speed of the tool?
Very bad
Bad
Average
Good
Excellent
13. How would you rate your overall experience with this tool?
Very bad
Bad
Average
Good
Excellent
14. Any other feedback?